FAQ
1. How long does shipping take?
Our standard delivery time is 7–15 business days, depending on your location and local courier services. You’ll receive a tracking number once your order ships.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $80.
3. Can I use these devices daily?
Most of our products are safe for daily use, but we recommend checking the individual user manual for optimal usage frequency, especially for EMS or red light devices.
4. Are your massagers safe for sensitive skin?
Yes. Our facial and body massagers are designed to be gentle and effective, even for sensitive skin. If you have a specific skin condition, consult a healthcare professional before use.
5. How do I clean my device?
Use a soft, damp cloth to gently wipe down your device after use. Avoid using harsh chemicals or submerging the device in water.
6. Is there a warranty on Picksylist products?
Yes. We offer a 30-day limited warranty on all devices. If your item arrives damaged or defective, please contact our support team for assistance.
7. Do I need any special gel or product to use EMS devices?
For the best results, we recommend using a conductive gel or a water-based serum when using EMS facial massagers.
8. Can I return a product if I’m not satisfied?
We offer a 30-day return policy on eligible items. The product must be in its original condition and packaging. Please visit our Returns page for full details.