FAQ
1. How long does shipping take?
We usually ship orders within 7–15 business days, depending on your location. Once your order is on its way, you’ll get a tracking number to follow it every step of the way.
2. Do you offer free shipping?
Absolutely! We offer free shipping to Australia, Canada, New Zealand, the US, and the UK.
3. Can I use these devices daily?
Most of our products are safe for daily use. For the best results, check the included instructions or guidelines.
4. Are your massagers safe for sensitive skin?
Yes. Our facial and body massagers are designed to be gentle and effective, even for sensitive skin. If you have a specific skin condition, consult a healthcare professional before use.
5. How do I clean my device?
Simply wipe it down with a soft, damp cloth after use. Avoid harsh chemicals or submerging it in water unless the instructions say otherwise.
6. Is there a warranty on Picksylist products?
Yes. We offer a 30-day limited warranty on all devices. If your item arrives damaged or defective, please contact our support team for assistance.
7. Do I need any special gel or product to use EMS devices?
For the best results, we recommend using a conductive gel or a water-based serum when using EMS facial massagers.
8. Can I return a product if I’m not satisfied?
We offer a 30-day return policy on eligible items. The product must be in its original condition and packaging. Please visit our Returns page for full details.